Frequently Asked Questions
Everything you need to know about using OMPAY, from getting started to managing your wallet.
Is OMPAY secure?
By offering concise and informative responses, this section helps users find solutions without the need to contact customer support, saving time
Can I send money internationally using OMPAY?
Yes. OMPAY allows you to send money internationally to more than 200 countries quickly and conveniently.
How can I top up my OMPAY wallet?
You can easily top up your OMPAY wallet using supported methods such as bank transfers and debit cards, directly through the OMPAY app.
Do I need a bank account to use OMPAY?
No. OMPAY works as a standalone digital wallet, so you can manage and move your money without needing a bank account.
Can I use OMPAY on my mobile phone?
Yes. OMPAY is available on iOS, Android, and Huawei AppGallery.
Who can use OMPAY?
OMPAY is available to Omani citizens and residents of Oman with a valid ID, offering simple and secure digital payment solutions for individuals and businesses.
What’s the difference between an OMPAY wallet and a bank account?
An OMPAY wallet is a digital payment solution designed for everyday transactions such as spending, transferring money, and making payments. Unlike a traditional bank account, it does not offer banking services like loans or savings accounts, but focuses on simple, fast, and digital money management.
Are there any fees for using OMPAY?
OMPAY offers competitive pricing across its services. Any applicable fees, including international transfer fees or card-related charges, are clearly shown in the app before you confirm a transaction.
Are there transaction limits?
Yes. Wallet limits apply, including a maximum balance of 1,000 OMR. Transaction limits may vary depending on the type of activity and are visible in the app.
How do get started with OMPAY?
Download the app, complete the onboarding steps, and verify your identity using a valid ID. Your wallet will be ready to use within minutes.
What is OMTRACK?
OMTRACK is a built-in feature that helps you track your spending, manage budgets, and set financial goals in real time. You can access it from the “More” section in the app.
How does OMTRACK help me manage my money?
OMTRACK gives you a clear, real-time view of your transactions and spending patterns, helping you stay in control, plan better, and build smarter financial habits.
Does OMPAY have a referral program?
Yes. You can invite friends to join OMPAY and earn 1 OMR for each successful referral, while your friend also receives 1 OMR.
Is there a limit on referrals?
Yes. Each customer can refer up to 5 users per month.
How do I track my referrals?
You can track your referrals and rewards in the “More” section under Referrals.
Need more help?
If your question are not listed here, feel free to contact us or start a live chat with our team. We're happy to help!